Use our mobile site at: m.ITbriefing.net    Follow ITbriefing.net: Follow ITbriefing on Twitter   Follow ITbriefing via Facebook   Follow ITbriefing via RSS 
Top Retailers Use TimeTrade to Schedule 50M Customer Appointments in 2016


 Tags:   Internet & business IT                This was published: 12 Jan 2017 - 01:26 pm         Print article: Printer friendly page
          

Top Retailers Use TimeTrade to Schedule 50M Customer Appointments in 2016 - on DefenceBriefing.net

TimeTrade, the leading provider of appointment-driven personalization, today announced that in 2016 the company continued to dominate the market for retail appointment-based customer engagement. Last year, TimeTrade retail customers used the company’s Customer Engagement Cloud to schedule 50 million appointments with prospects and customers. That reflects another record-setting year of robust growth in the use of TimeTrade by top retail brands.



As the lines between in-store and online shopping continue to blur—such as consumers buying a product online and picking it up in a store—appointment-driven personalization plays an increasingly important role in the way retailers engage with their omnichannel customers. Consumers have begun to seek other types of personalized retail experiences, such as special events, or classes on how to get the most out of a recent purchase, which lend themselves to the ease of online scheduling. These events are another way brick-and-mortar retailers can build customer loyalty, drive sales and increase customer lifetime value.

“Increasing adoption by retailers of our solution demonstrates that TimeTrade is the undisputed leader in appointment-driven personalization for companies looking to differentiate their brand,” said Gary Ambrosino, CEO of TimeTrade. “We built and continue to expand our business by providing the industry’s most comprehensive, valuable customer engagement solution. And our customers are delighted with the results.

“Our many retail customers—including major department stores, big-box retailers, specialty retailers and many others—report that when a customer makes an appointment to shop, the personalized service they receive results in significantly higher spending than the average transaction,” said Ambrosino. “That shows the business-changing power of providing ‘we’ve been expecting you’ service to customers. Savvy retailers recognize that providing an exceptional customer experience is a key differentiator for their brands. Today’s consumers have almost unlimited options when it comes to where they purchase products and services. Brands that invest in appointment-driven personalization will continue to stand out—and distance themselves—from their competitors.”

TimeTrade will issue its State of Retail 2017 consumer survey report in the coming weeks. Among the key findings: More than 80 percent of the 2,000 respondents said they will shop as much or more in stores this year than they did in 2016. And approximately half of those surveyed said they have a personalized in-store shopping experience only “sometimes” or “never.”

Retailers who would like to learn how their business can benefit by deploying TimeTrade can schedule an appointment to meet company experts at the NRF BIG Show in booth #2235 at the Javits Convention Center in New York City from January 15-17, 2017.

Article source - Business Wire, all right reserved. Copyright 2017
Trademarks, logos, pictures and other items may be copyright of firms mentioned in this article.



 


Other related articles, tagged Internet & business IT

· Nintendo Download: Happy Thanksgiving!   (11/23/17)
· Internet of Things (IoT) Technologies, Solutions, and Market Opportunities 2017-2022 - A Collection of 41 Comprehensive Reports - Research and Markets   (11/23/17)
· 5G and Cloud Computing Market Opportunities, Technologies, Solutions, Applications, and Services in IoT 2017 - 2022 - Research and Markets   (11/23/17)
· Virtual Reality (VR) Marketplace 2018-2023: VR Technologies, Companies, Solutions, Devices, Components, Applications and Services - Research and Markets   (11/23/17)
· Next Generation Industrial Marketplace Reports 2017: Teleoperation, Connected Manufacturing, and Digital Twin Solutions - Research and Markets   (11/23/17)
· Buy Gifts for the Whole Family at DHgate.com’s $100 Holiday   (11/23/17)
· Europe Residential Robotic Vacuum Cleaner Market 2017-2023 by Application, Product Function, Charging Technology, Distribution Channel and Country - Research and Markets   (11/23/17)
· Global Pool Cleaning Robots Market 2017-2023: Application, Drive Mechanism and Region - Segment Analysis, Trend Outlook and Business Strategy - Research and Markets   (11/23/17)
· APAC Residential Robotic Vacuum Cleaner Market 2017-2023 by Application, Product Function, Charging Technology, Distribution Channel and Country - Research and Markets   (11/23/17)
· Power Line Communication (PLC) Systems Markets 2015-2017 & 2024: Narrowband & Broadband - Global Strategic Business Report 2017 - Research and Markets   (11/23/17)

>>>More articles  >>>

Latest tech videos:



· Buy Gifts for the Whole Family at DHgate.com"s $100 Holiday (2017-11-23 13:26)
Buy Gifts for the Whole Family at DHgate.com’s $100 Holiday - on DefenceBriefing.net

China’s largest cross-border e-commerce marketplace DHgate.com announces their $100 Holiday Sale, which will take place from November 24th until December 1st. DHgate’s goal for the $100 Holiday Sale is to provide customers with the opportunity to finish all of their holiday shopping for under $100! During the sale, customers will enjoy the industry’s lowest prices and unbeatable deals and coupons. DHgate offers 40 million products across 26 different categories and total discounts from DHgate equal up to $100 Million USD.


· Fijian Government Selects EUTELSAT 172B for Providing Universal Television Access (2017-11-23 10:06)
Fijian Government Selects EUTELSAT 172B for Providing Universal Television Access - on DefenceBriefing.net

Walesi, the Fijian Government’s Digital Television infrastructure management company, has signed a multi-year agreement with Eutelsat Communications (Euronext Paris: ETL) that will for the first time expand free-to-air television throughout Fiji. The agreement covers C-band capacity on the EUTELSAT 172B satellite to complement terrestrial coverage of the Walesi digital television platform.


· Symantec Selects Amazon Web Services to Deliver Cloud Security to Global Customers (2017-11-22 21:46)
Symantec Selects Amazon Web Services to Deliver Cloud Security to Global Customers - on DefenceBriefing.net

Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ-NMS: AMZN), announced that Symantec has chosen AWS as its strategic infrastructure provider for the vast majority of its cloud workloads, leveraging AWS’s infrastructure scale and maturity to deliver cloud security to its global customers. With AWS’s breadth and depth of cloud capabilities, Symantec has transformed legacy applications into cloud-based solutions, and built innovative, cloud-native as well as hybrid offerings.


· AWS Announces Amazon ML Solutions Lab (2017-11-22 21:46)
AWS Announces Amazon ML Solutions Lab - on DefenceBriefing.net

Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ-NMS: AMZN), announced the Amazon ML Solutions Lab, a new program that connects machine learning experts from across Amazon with AWS customers to help identify practical uses of machine learning inside customers’ businesses, and guide them in developing new machine learning-enabled features, products, and processes. The Amazon ML Solutions Lab combines hands-on educational workshops with brainstorming sessions to help customers “work backwards” from business challenges, and then go step-by-step through the process of developing machine learning-based solutions. Customers will work with Amazon machine learning experts to prepare data, build and train models, and put models into production. At the end of the program, customers will be able to take what they have learned through the process and use it elsewhere in their organization. To get started with the Amazon ML Solutions Lab, visit https://aws.amazon.com/ml-solutions-lab.


· Target and Walmart Improve Competitive Position Against Amazon, Says Annual Boomerang Commerce Report on Holiday Pricing and Assortment of Toys and Games (2017-11-22 20:46)

Boomerang Commerce, the leading Retail Performance Management solution, today releases its annual “Boomerang Insights: Toys Category” report comparing top retailers' pricing, promotion and assortment of this holiday season's popular toys and games.


· More than Two-Thirds of Americans are Big on Shopping Small Businesses This Holiday, According to New Groupon Survey (2017-11-22 19:26)
More than Two-Thirds of Americans are Big on Shopping Small Businesses This Holiday, According to New Groupon Survey - on DefenceBriefing.net

With the Saturday after Thanksgiving marking the ceremonial kickoff to the holiday shopping season for small businesses across the United States, Groupon asked 2,000 people about their holiday shopping preferences and found that 67 percent of Americans favor shopping at small businesses over large national chains. According to the survey results, the top reasons why shoppers prefer to shop at local merchants include their unique gift selection, the money spent there stays in the community, they offer a more personalized shopping experience, have higher quality items and provide better customer service.


· Deadline for Medicare Open Enrollment Nears (2017-11-22 18:46)
Deadline for Medicare Open Enrollment Nears - on DefenceBriefing.net

With the deadline of December 7, 2017 just a few weeks away, there is still time for those who are eligible for Medicare to make an important decision about their healthcare during the annual open enrollment period.




© Website copyright Incandore Limited 2012. All rights reserved. All content copyrights / trademarks remain the property of their respective owners.