NICE (NASDAQ-NMS: NICE) today announced the rapidly growing momentum
behind its Robotic Process Automation (RPA) platform, with the world’s
largest enterprises adopting the solution to automate both repetitive
and highly complex business processes. The company has on boarded eight
new technology partners since the launch of its open RPA platform in
September and grown its network of global strategic partnerships to more
than 40 leading organizations, spanning consulting, implementation, and
NICE’s proprietary RPA platform and technology has found strong favour
in the market as the leading solution that delivers a seamless
integration of both desktop (attended) and robotic (unattended)
automations within a single offering. This approach marks NICE’s native
capability to automate more complex process scenarios such as exceptions
escalations, with precision and speed.
With a primed ability to automate more complex operational processes,
NICE’s framework for integration with cognitive software vendors enables
organizations to take advantage of integrations with the foremost in
cognitive technology for Optical Character Recognition (OCR), chat and
voice bots, and machine learning. This unique set of capabilities is
changing the game by establishing new industry standards as enterprises
are approaching NICE to support their strategic transformation
Growing market penetration
Since the beginning of the year, NICE has tripled its cadence of
acquiring new RPA customers, with leading
public and private
sector organizations around the globe adopting the platform for
automation of complex operational processes. NICE’s most recent new
business win, a leading business process outsourcing provider in the US,
is using the combination of NICE’s attended, unattended and OCR
functionality to process invoice and shipment orders.
In addition, NICE’s unique set of capabilities and innovative technology
integrations is enabling it to increase the breadth and scope of its
vertical market penetration. NICE is expanding beyond its traditional
set of verticals such as banking, telecom and insurance by entering new
vertical markets such as oil & gas, electronics and hi-tech.
Accelerating investment in innovation
NICE is committed to drive innovation in the artificial intelligence and
cognitive automation space. In-house cognitive automation innovations
are in development and will be augmented by integrating with some of
NICE’s strongest solutions such as text and speech analytics, workforce
optimization and case management.
In an aggressive product roadmap for 2018, NICE plans to push the
threshold of industry standards by delivering the following innovative
capabilities to enterprise customers of all sizes:
A reading robot that leverages Nexidia text and speech analytics to
understand a customer’s intent from unstructured data, helping
chatbots and agents to respond in a way that intuitively meets the
customer’s needs in real-time.
A cognitive technology that uses NICE’s rich analytics engine to
automatically identify processes suitable for automation.
A unique shape analysis capability that will transform the way RPA
software interfaces with enterprise applications.
NICE has recently earned strong industry recognition for the innovative
features of its cognitive automation solutions, including a TMC Labs
Award and a Saddletree Kachina award for Innovation in Emerging
Technologies in 2017.
Barak Eilam CEO of NICE:
“NICE is stepping up our investment in cognitive technologies to
strengthen our position as the market leader in business process
automation. Our next generation of RPA solutions will enable our
customers to further elevate their efficiency, increase employee
engagement and introduce an unsurpassed standard of service by
automating increasingly complex processes that previously required human
judgement. Customers that have deployed our platform are already seeing
a visible return on investment—but we’re just at the beginning of an
automation economy that will transform every industry over the years to
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