ForeSee, the leader in Voice of Customer (VOC) solutions, today
announced it will host a complimentary live webinar with
Indianapolis-based energy and utilities provider Citizens Energy Group
on Wednesday, January 17, 1:00pm ET. The webinar will offer expert
advice from Jeff Ford, Director of Billing and Customer Experience at
Citizens Energy Group.
"With a disciplined approach to CX measurement and improvement, Citizens
Energy Group is making win-win decisions for its customers, and its
overall business," explained Jason Conrad, moderator of the webinar and
Vice President at ForeSee. "We're thrilled Citizens Energy Group will
join us to share how a strategic approach to customer experience has
helped them achieve key performance goals."
This webinar will specifically cover how CEG:
Measures and prioritizes CX across its website, contact center, and
overall customer relationships
Validates CX initiatives with rigorous benchmarks
Weaves customer satisfaction into the DNA of the business — from
front-line employees up to the CEO
Uses customer feedback to drive organizational objectives, and
continuous innovation in products and services
For more information and to register for the webinar, visit https://learn.foresee.com/energy-utilities-cx-webinar.
The event will be recorded and available for on-demand viewing at the
same address 24 hours after the scheduled live event.
Article source - Business Wire, all right reserved. Copyright 2018
Trademarks, logos, pictures and other items may be copyright of firms mentioned in this article.